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Have a Complaint?
We apologize if you have encountered any issues during your investment experience in the funds and we would appreciate your feedback. Raiffeisen Invest sh.a strives to ensure the highest level of investor satisfaction and we treat all complaints seriously.
Please, if you have a complaint, you can file it at any branch of Raiffeisen Bank sh.a, directly at the physical address of the management company, Rr.Abdyl Frashëri, EGT Tower, Pall.11/1, Kati 3, Tirana, Albania or via e-mail at invest@raiffeisen.al.
Our team will carefully review each of your complaints and will respond to you within 15 days of receipt. You have the right to appeal to the Financial Supervisory Authority if you disagree with the management company's handling of your complaint.
FAQ Frequently Asked Questions
Call us on +355 69 40 40 481, write to us at invest@raiffeisen.al, or visit our office at EGT Tower, Tiranë.
Rr. Abdyl Frashëri, EGT Tower, Pall. 11/1, 3rd Floor, Tirana, Albania — in the center of Tirana.
Monday–Friday, 08:30–16:30. Outside these hours you can email us.
Lodge your complaint at any Raiffeisen Bank branch, at our physical address, or by email at invest@raiffeisen.al.
Our team replies within 15 days of the date the complaint is received.
You have the right to contact the Financial Supervisory Authority (AMF).
See how to invest in funds or in a pension, or contact us for free advice from our team.
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